Anyone else have an issue with Fitzz.com?

[Rickmud]

Ordered mine last Saturday. It arrived UPS ground Today!

[timk]

I ordered mine towards the end of Feb and it arrived here in Germany last Thursday. I had to go pick it up and pay customs - the young lady at customs was more embarrassed than I was.

This replaces a single cylinder system my doctor got for me that would have cost €499 ($675) if I had not sent it back. This Vitality is much better anyway.

[Blade]

Ordered my VED (Vitality OTC 3 cylinders) from Fitzz.com on the 9th Feb before the issues with Augusta. Didn't hear from them again until 21st Feb to confirm I was who i said I was with my US addresss. It was shipped on the 22 Feb and I got it overseas on the 4th of March. I was a little concerned if what I ordered would be delivered.  Well to take line from the old Top Gun movie. "They did it right".
Exactly what I ordered was inside.  Just a plain brown box with a small label with Warehouse Fitzz.com and my address.

BTW: recieved the nice discount using the code.

[Tim468]

I did not order from them. All those companies try to make it easy on us poor guys - convinced as they are that most of us are simply trying to get bigger penises (nothing wrong with that).

Most of us are afraid of something like this happening:

http://www.youtube.com/watch?v=3WCvULMRUq8

Tim

[MikeSmith]

The box return address label says "FITZZ COM WAREHOUSE" and that's about it... just a cardboard box.  The credit card is billed from fitzz.com.  They sell a lot of medical devices so nobody is going to know it is a VED in there.

I did get the device, btw... so no issue... it works.  I think they just dont really have a big staff handling customer service issues (i never heard from them).   It's ok though.

[Old Man]

wayne999:

As far as I know, Fizz ships in a plain wrapper and discreet container. Their name only probably appears on your credit card statement. They have assured me that the product will not be made known to the public in any way when shipped.

Old Man

[Woodman]

Wayne999- I cant remember what comes up on your credit card. I think something like fizz.com but it comes in a plain brown box with no writing on it.

[wayne999]

Just curious, what comes up on your credit card statement when you make the purchase?

Also when the package is sent, what does it say on it ?   Is it discrete  etc. ?

[BrooksBro]

Amazon has set the global gold standard in product delivery and customer service.  That is part of the reason they have been growing at 15% a year, even under current economic conditions.  They have several different ways of shipping orders.  Their premium method is when they buy and stock the product and ship direct.  Companies can also pay Amazon to stock and distribute for them, or Amazon can also act as a "front man" and just send the order to the company for order processing.  One of their primary goals is to make the product purchase and delivery experience so favorable that they don't need a "customer service" department (non-value added).

I found this article educational enough to encourage my employer to consider Amazon as a new distributor for our industrial products.

http://www.businessweek.com/magazine/content/09_09/b4121034637296.htm?chan=magazine+channel_in+depth

It would be great if all companies, or even more companies, followed Amazon.com's model.  In the world, they are showing everyone else how to do it best.

[MikeSmith]

Thanks everyone.  Yeah, normally I'm used to at least getting the tracking number or not being charged till it ships, but since everyone on here has had similar experiences (and you know the owner personally) I am not that worried.  I buy a lot of things online...so this sounds like it's just an anomaly, but it's ok.  Also, the website is really well done, so I thought it was like a huge company with a big customer service staff.  I was surprised to just get their vmail every time...and then no email back.  Well, I'll just wait.  

Comebackid - I didn't even know I could go with my insurance for this purchase.  Regardless, it's the start of the year so I think it would be coming out of my deductible for durable medical goods - or something... Anyway, with the discount code, the cost wasn't too bad anyway.  The most annoying thing about my insurance (regarding peyronies) is that the only cover 4 viagra per month at w/ a $40 copay.  My understanding is that the PAV cocktail requires daily viagra?  I can split the 100s, but unless I take 25mg every other day (which is hard to make out of a 100 pill) then I might not be getting the benefits.

[GS]

Hello to all,

My advice is to be patient.  I just got my VED from Fitz 4 days ago.  It took longer to get than I anticipated, and I was very apprehensive about using it.  I  probably spent 2 or 3 hours reading all the posts about using VEDs on our forum and I would have never had the nerve to use it were it not for all the information posted by Old Man.  I kept thinking about "go slow" and "be patient", but I was really nervous and excited, so it was hard to do.

Anyway, I was very cautious and took it easy...no pain, no bruising, no problems so far.  I am going to try my best to follow the 26 week program and hope for the best.  By the way, I used shampoo mixed with KY as my lubricate and it really worked well.

So, I just wanted to say "thank you" to Old Man and all the other posting members for your excellent advice and instruction.

GS

[Old Man]

Note to all:

Let me jump in here with my 2 cents about the delivery from Fitzz. I have personal contact with Mark at Fitzz. He is the president of the company and is striving to keep up with deliveries of the Vitality Plus three cylinder VED for forum members.

Here is what he told me on several times that is the problem with his delays: First, he buys the regular Vitality one cylinder VED package from Augusta. Second, then he buys the other two cylinders separately from Augusta and adds them to the regular Vitality package to make the Vitality Plus three cylinder VED model that he provides for Peyronies Disease patients. Third, he has problems with deliveries of the extra cylinders to make up the package, hence the delay. Apparently Augusta only orders usually enough of the extra cylinders to meet their own needs.

(Note: The old Soma Correct and now the Somaerect three cylinder VED models bought directly from the Augusta company will cost somewhere around $475 to $500 and shipping is not included.) The Vitality Plus model not lists for $329 less the PFORUM promo code is mentioned at the time of purchase with free shipping. He agreed to the promo discount for forum members as a result of our calls to him.

Mark has assured me that he will do his best to keep the delivery times down as low as possible. In most cases, he stated that one week more or less a few days is the regular delivery schedule, but allow for shipping method time, etc. I will contact him again to see if he has any further help about this situation. I will again ask him to provide delivery information to our guys, and ask him to give emails for any delays, etc.

Bottom line is this, you have to make a choice of whether to buy the higher priced VED from Augusta, or the lessor priced one from Fitzz. To my knowledge, there are no other companies that sell the Three cylinder VED. There is a company in Utah that sells the regular one cylinder VED for just $110.00 with free shipping. However, it is only one cylinder and may or may not do the desired job for Peyronies Disease symptoms. Your choice either way.

Let me know of specific problems with the Fitzz deliveries by PM and I may be able to intervene of your behalf.

Old Man

[skunkworks]

It's been a week - they haven't updated my order to reflect a tracking number.  They don't answer the phone, and they have ignored my email. 

However, they did charge my credit card!   (unlike amazon, who only charges when things ship)

Is there anywhere else to get this?

Send an email to mark@fitzz.com immediately. They absolutely have some issues with fulfilling orders (seems like sometimes they slip between the cracks, happened to me). Mark should be able to sort it out.

[ComeBacKid]

Does Augusta not sell directly anymore?  I got mine directly through Augusta, and remember dealing with a very helpful Mike.  He pretty much went to bat for me in trying to get this thing covered under insurance, which they fought tooth and nail.  Eventually the prescription had to be amended if I remember correctly to say it was for ED, as when it was written for peyronies with that code, insurance would not cover it. Very similar to a recent experience I had when I had to get immunizations for school, they were mandatory.  It was also more than ten years since my last booster so I needed this booster shot anyway, it was well over $100.  The insurance company wouldn't cover it if the code was written as for work or school, but had to be a general code for just a regular update of the shot, even though I needed it for two occasions at once -school/and ten year update.  These are just some of the small games insurance company bureaucrats will play to save some money here and there.  I wrote appeals and fought them tooth and nail, and eventually got everything covered months later, I wrote the CEO of the company as well and badgered them until they paid my claim.  On the Soma it was worth it as it cost over $500 at the time and I had to pay it all in cash up front.

With all that being said, I'm curious mike, did your insurance cover your VED and what was the code ED, or peyronies?

I gotta say I still have my soma correct and use it, overall I think its a great pump with three different well sized cylinder, and two rubber inserts.  It is pricey but I can't say its of a cheap quality.

Comebackid

[cowboyfood]

Some have posted regarding a delay in getting the VED from Fitzz, but I believe these are due to a supply chain issue; Fitzz getting the VED from the manufacturer, Augusta.

I think I had about a week or so delay.  It took me a couple of phone calls to get in touch with a man named Mike at Fitzz.  But, once I did contact him by phone he was very helpful and helped to track the shipment and he even called me when UPS left the package at my house.

CF

[MikeSmith]

It's been a week - they haven't updated my order to reflect a tracking number.  They don't answer the phone, and they have ignored my email. 

However, they did charge my credit card!   (unlike amazon, who only charges when things ship)

Is there anywhere else to get this?